ATG Self Service Configuration Guide
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About ATG Self Service Reports
This section describes the reports available with ATG Self Service.
Contents
Search
Introduction
Audience
Documentation Conventions
Related Documents
Before You Begin
Browser and Environment Requirements
Configuring ATG Self Service Overview
Starting Up ATG Self Service
Configuring Solutions
Deploying Solution Attachments
Creating Problem Categories and Assigning Ticket Queues
Configuring Hot Solutions, Top Questions, and Best Bets
Configuring Hot Solutions
Setting the Maximum Number of Solutions to Display
Running ATG Self Service on a Production Environment
Identifying User Segments
Prerequisites
Specifying ATG Self Service User Segments
Selecting ATG Self Service Specific User Segments
Adding Existing Segments
Ordering Segments
Removing Segments
ATG Self Service Global Settings
Configuring Anonymous User Access
Filtering Cookies
Configuring Site Information
Allowing Brand Selection
Configuring the ATG Self Service Site
Selecting a Site Skin
Default Skins
Modifying Skins
Enabling Languages
Configuring Multi-Language Search Results
Setting Default User Options
Configuring Default E-mail Text
Assigning a Topic Root Assignment Page
Configuring the Site Home Page
Configuring Styles
Configuring Layout
Configuring Panels
Configuring the Search Page
Search Page Settings
Advanced Search Options
Set History Options
Configuring the Browse Page
Configuring the Solution Page
Configuring the Document Page
Configuring the Account Page
View Settings
Ticket Settings
Registration Field Settings
Configuring the Contact Us Page
Targeting Events
Scenarios in ATG Self Service
Updating External Scenarios
Customizing Scenarios and Messaging
ATG Self Service Scenario Events
JMS Events
Targeting Self Service Sites
Targeting Overview
Targeting Sites
Passing Parameters in a URL
Populating the Marketing Slot
Escalation and De-Escalation
About Escalation and De-Escalation
About Escalation
Enabling Escalation
Configuring Escalation
About De-Escalation
Enabling De-Escalation
Escalation and De-Escalation JMS Events
Customizing ATG Self Service
Re-branding ATG Self Service
Customizing Page Layouts
Testing Application Customizations
Setting Up Customization
Displaying New Solution Classes
Adding Custom Panels
Adding ATG Self Service to an Existing Site
Accessing the Application
Merging ATG Self Service with another Application
Merging ATG Self Service with an Existing J2EE Application
Keeping ATG Self Service as a Separate J2EE Application
Enabling Single Log In
Logging Out
Integrating with a non-ATG Site
ATG Self Service Reports
Setting the Reporting Summary Service Schedule
About ATG Self Service Reports
De-Escalation Reports
Index
