Technical Support Information Worksheet
If the troubleshooting information fails to solve your problem, use
the following table to collect information that you might need to communicate
to the support personnel.
| |
Service contract number
|
|
System model
|
|
Operating system
|
|
System serial number
|
|
Peripherals attached to the system
|
|
Email address and phone number for you and a secondary contact
|
|
Street address where the system is located
|
|
Superuser password
|
|
Summary of the problem and the work being done when the problem occurred
|
|
IP address
|
|
Server name (system host name)
|
|
Network or Internet domain name
|
|
Proxy server configuration
|
|
|