This procedure uses the basic troubleshooting steps described in Basic Troubleshooting Process.
Use this procedure to troubleshoot hardware faults with the Oracle ILOM web interface and, if necessary, prepare the storage server for service.
Before beginning this procedure, obtain the latest version of the system product notes.
Open a browser and direct it using the IP address of the server SP. Enter a user name (with administrator privileges) and password at the log-in screen. The Summary Information screen appears.
The Status section of the Summary Information screen provides information about the server subsystems, including:
In the above example, the Status screen shows that the Processor subsystem requires service. This indicates that a hardware component within the subsystem is in a fault state.
The Processor screen appears.
The above example shows the Processors subsystem screen and indicates that CPU 0 has a fault.
The Open Problems screen provides detailed information, such as the time the event occurred, the component and subsystem name, and a description of the issue. It also includes a link to an Oracle KnowledgeBase article.
In this example, the hardware fault with CPU 0 requires local/physical access to the server.
The product notes contain up-to-date information about the storage server, including hardware-related issues.
After servicing the component, you might need to clear the fault in Oracle ILOM. For more information, refer the service procedure for the component.