The /atg/svc/ui/formhandlers/TicketingActor contains the addNote actor-chain, which is used to add a call note to a ticket in Commerce Service Center:
Parameter | Description |
|---|---|
| The text of the note. |
| Identifies if the note should be shared with the customer. |
| Marks the note as either being “inbound”, which is a note that was initiated by the customer, or “outbound”, which is a note initiated by the agent. |
| The type of note, which, in this case, is |
Add Call Note Example
curl -v -b agent_cookies.txt -H "Content-Type: application/json" -d "{
\"noteType"\ : \"call\", \"noteText\" : \"The user would like to be notified if
we get more inventory in for this product.\", \"share\": \"false\", \"inbound\":
\"true\" }" "http://localhost:8180/rest/model/atg/svc/ui/formhandlers/
TicketingActor/addNote"
