Editing a Ticket

The beginEdit actor-chain allows an agent to begin editing a ticket.

Parameter

Description

ticketId

The ID of the ticket to edit.

doTicketDispositionPrompt

If set to true, will present ticket disposition prompts to the agent.

dispositionOption

Identifies a ticket disposition used for this ticket.

reasonCode

Adds a reason code to the ticket.

ticketNote

Adds a ticket note to the new ticket.

subStatus

Provides a sub-status for the ticket.

Edit Ticket Example
curl –L -v -b agent_cookies.txt -H "Content-Type: application/json" –d
"{\"ticketId\" : \"458514\" }" "http://localhost:8180/rest/model/atg/svc/agent/
ui/formhandlers/TicketActor/beginEdit"

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