The SendAndCloseTicketActor
allows an agent to send an e-mail and close the corresponding ticket. It is located at /atg/svc/agent/ui/formhandlers/SendAndClosetTicketActor
, and contains the sendAndCloseTicket
actor-chains.
Parameter | Description | |
---|---|---|
| This required parameter identifies the customer e-mail address. | |
| Identifies any addresses to be added to the cc field. | |
| Identifies any addresses to be added to the bcc field. | |
| This required parameter provides the subject of the e-mail. | |
| Identifies the HTML body of the e-mail. | |
| Identifies the text body of the e-mail. | |
| If set to | |
| If set to | |
| If | |
| If | |
| If | |
| If |
Send E-Mail and Close Ticket Example
curl -L -v -b agent_cookies.txt -H "Content-Type: application/json" -d "{ \"to\" : \"customer@example.com\", \"subject\" : \"We're glad you're happy! \", \"textBody\" : \"Body of the email goes here\", \"htmlBody\" : \"Body of the HTML goes here\" }" "http://localhost:8180/rest/model/atg/svc/agent/ui/formhandlers/ SendAndCloseTicketActor/sendAndCloseTicket"