The deferTicket actor-chain allows an agent to defer a ticket.
Parameter | Description | |
|---|---|---|
| The ID of the ticket to defer. | |
| The date to which to defer the ticket. | |
| Boolean option to retain the ticket or not. | |
| Identifies if the ticket should be shared or not. | |
| If set to | |
| Identifies a ticket disposition used for this ticket. | |
| Adds a reason code to the ticket. | |
| Adds a ticket note to the new ticket. | |
| Identifies if the ticket note is public. | |
| Provides a sub-status for the ticket. | |
Defer Ticket Example
curl -L -v -b agent_cookies.txt -H "Content-Type: application/json" –d
"{\"ticketId\" : \"10603\", \"retain\" : \"true\", \"reasonCode\" : \"NeedHelp\"}"
"http://localhost:8181/rest/model/atg/svc/agent/ui/formhandlers/TicketActor/
deferTicket"
