The associateTicket
actor-chain allows an agent to associate a ticket.
Parameter | Description |
---|---|
| The ID of the ticket to associate. |
| The ID of the associated ticket. |
| If set to |
| Provides a ticket disposition option. |
| Provides a disposition reason code. |
| Provides a note associated with the ticket. |
| Provides a sub-status for the ticket. |
Associate Ticket Example
curl -v -b agent_cookies.txt -H "Content-Type: application/json" –d "{\"ticketId\" : \"2203\", \"associatedTicketId\" : \"2200\"}" "http://localhost:8180/rest/model/atg/svc/agent/ui/formhandlers/TicketActor/ associateTicket"