The returns and exchanges process allows a customer to return or exchange an item. For a overview of the process, refer to the Returns and Exchange Process Overview section in the Internal REST MVC Service Call Examples section.
The ReturnsActor is used to initiate, confirm and cancel returns. The path to this actor is: /atg/commerce/custsvc/returns/ReturnsActor.
This actor contains the following actor-chains:
Actor-Chain | Description |
|---|---|
| Initiates a return request. |
| Identifies the items to add to the return request. |
| Retrieves possible reasons for the return of an item. |
| Confirms the return request. |
| Displays return details to confirm successful return. |
| Cancels the return request. |
| Applies non-default refund values to the order’s refund method types. |
| Retrieves a list of refund method types. |
| Identifies if the current order is returnable. |
| Determines if there is a return in process for this order. |
| Displays return history for this order. |
| Displays the order’s return request. |
| Displays refund adjustments that were applied to non-return items. |
