The sendToGroup actor-chain allows an agent to send a ticket to a specific group.
Parameter | Description |
|---|---|
| The ID of the ticket to send. |
| The group to which the ticket should be sent. |
| If set to |
| Identifies a ticket disposition used for this ticket. |
| Adds a reason code to the ticket. |
| Adds a ticket note to the new ticket. |
| Identifies if the ticket note is public. |
| Provides a sub-status for the ticket. |
Send Ticket to Group Example
curl –L -v -b agent_cookies.txt -H "Content-Type: application/json" –d
"{\"ticketId\" : \"2203\" \"group\" : \"MyTicketQueue\" }"
"http://localhost:8180/rest/model/atg/svc/agent/ui/formhandlers/TicketActor/
sendToGroup"
