The TicketStatusDescriptionActor
allows an agent to look up a ticket’s status. This actor is located at /atg/ticketing/TicketStatusDescriptorActor
.
This actor uses the statusDescription
actor-chain.
Parameter | Description |
---|---|
| The ID of the ticket description. |
| The name of the ticket status. |
| The element name of the ticket status. |
Ticket Status Description Example
The following example looks for tickets that have a status of CLOSED.
curl -L -v -b agent_cookies.txt -H "Content-Type: application/json" –d "{\"baseName\" : \"STATUS\", \"elementName\" : \"element\", \"descriptionId\" : \"Closed\"}" "http://localhost:8080/rest/model/atg/ticketing/ TicketStatusDescriptionActor/statusDescription"