The escalateTicket
actor-chain allows an agent to escalate a ticket.
Parameter | Description |
---|---|
| The ID of the ticket to escalate. |
| The level to which the ticket should be escalated. |
| The group to which the ticket should be escalated. |
| If set to |
| Identifies a ticket disposition used for this ticket. |
| Adds a reason code to the ticket. |
| Adds a ticket note to the new ticket. |
| Identifies if the ticket note is public. |
| Provides a sub-status for the ticket. |
Escalate Ticket Example
curl -v -b agent_cookies.txt -H "Content-Type: application/json" –d "{\"ticketId\" : \"2203\" \"escalationLevel\" : \"Tier2\" }" "http://localhost:8180/rest/model/atg/svc/agent/ui/formhandlers/TicketActor/ escalateTicket"