Associating a Ticket

The associateTicket actor-chain allows an agent to associate a ticket.

Parameter

Description

ticketId

The ID of the ticket to associate.

associatedTicketId

The ID of the associated ticket.

doTicketDispositionPrompt

If set to true, will present ticket disposition prompts to the agent.

dispositionOption

Provides a ticket disposition option.

reasonCode

Provides a disposition reason code.

ticketNote

Provides a note associated with the ticket.

subStatus

Provides a sub-status for the ticket.

Associate Ticket Example
curl -v -b agent_cookies.txt -H "Content-Type: application/json" –d
"{\"ticketId\" : \"2203\", \"associatedTicketId\" : \"2200\"}"
"http://localhost:8180/rest/model/atg/svc/agent/ui/formhandlers/TicketActor/
associateTicket"

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