The createNewTicket
actor-chain allows an agent to create a new ticket, making it the current ticket.
Parameter | Description |
---|---|
| Identifies a ticket disposition used for this ticket. |
| Adds a reason code to the ticket. |
| Adds a ticket note to the new ticket. |
| Provides a sub-status for the ticket. |
| Identifies if the ticket note is public. |
| If set to |
Create New Ticket Example
curl -v -b agent_cookies.txt -H "Content-Type: application/json" "http://localhost:8180/rest/model/atg/svc/agent/ui/formhandlers/TicketActor/ createNewTicket"