The workTicket
actor-chain, allows an agent to specify a ticket to work on.
Parameter | Description |
---|---|
| The ID of the ticket to work on. |
| If set to |
| Provides a ticket disposition option. |
| Provides a ticket disposition reason code. |
| Provides a note associated with the ticket. |
| Identifies if the ticket note is public. |
| Provides a sub-status for the ticket. |
Select a Ticket Example
curl -v -b agent_cookies.txt -H "Content-Type: application/json" –d "{ \"ticketId\":\"2203\"}""http://localhost:8180/rest/model/atg/svc/agent/ ui/formhandlers/TicketActor/workTicket"