Oracle Commerce Platform 11.1 - Sending Customer E-Mail and Closing Ticket

Sending Customer E-Mail and Closing Ticket

The SendAndCloseTicketActor allows an agent to send an e-mail and close the corresponding ticket. It is located at /atg/svc/agent/ui/formhandlers/SendAndClosetTicketActor, and contains the sendAndCloseTicket actor-chains.

Parameter	Description
`to`	This required parameter identifies the customer e-mail address.
`cc`	Identifies any addresses to be added to the cc field.
`bcc`	Identifies any addresses to be added to the bcc field.
`subject`	This required parameter provides the subject of the e-mail.
`htmlBody`	Identifies the HTML body of the e-mail.
`textBody`	Identifies the text body of the e-mail.
`doWarnings`	If set to `true`, will present a warning to the agent when proceeding to the new site.
`doTicketDispositionPrompt`	If set to `true`, will present ticket disposition prompts to the agent.
`ticketDispositionOptions.dispositionOption`	If `doTicketDispositionPrompt` is enabled, this provides a ticket disposition option.
`ticketDispositionOptions.reasonCode`	If `doTicketDispositionPrompt` is selected, this provides a ticket disposition reason code.
`ticketDispositionOptions.ticketNote`	If `doTicketDispositionPrompt` is selected, provides a note associated with the ticket.
`ticketDispositionOptions.publicNote`	If `doTicketDispositionPrompt` is selected, identifies if the ticket note is public.

Send E-Mail and Close Ticket Example

curl -L -v -b agent_cookies.txt -H "Content-Type: application/json" -d "{ \"to\" :
\"customer@example.com\", \"subject\" : \"We're glad you're happy! \",
\"textBody\" : \"Body of the email goes here\", \"htmlBody\" : \"Body of the HTML
goes here\" }" "http://localhost:8180/rest/model/atg/svc/agent/ui/formhandlers/
SendAndCloseTicketActor/sendAndCloseTicket"

Copyright © 1997, 2015 Oracle and/or its affiliates. All rights reserved. Legal Notices