Technical Support Information Worksheet
If the troubleshooting information fails to solve your problem, collect the following
information before calling for support:
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Service contract number
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System model
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Operating system
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System serial number
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Peripherals attached to the system
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Email address and phone number for you and a secondary
contact
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Street address where the system is located
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Superuser password
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Summary of the problem and the work being done when the problem
occurred
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IP address
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server name (system host name)
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Network or Internet domain name
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Proxy server configuration
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