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Oracle® Exadata Storage Server X6-2 High Capacity Service Manual

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Updated: January 2018

Troubleshooting Server Hardware Faults

When a server hardware fault event occurs the system lights the Service Required LED and captures the event in the system event log (SEL). If you have set up notifications through Oracle ILOM, you also receive an alert through the notification method you chose. When you become aware of a hardware fault, you should address it immediately.

To investigate a hardware fault, see the following:

Basic Troubleshooting Process

Use the following process to address a hardware fault (for the step-by-step procedure, see Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface):

  1. Identify the server subsystem containing the fault.

    You can use Oracle ILOM to identify the failed component.

  2. Prepare the server for service using Oracle ILOM.

    If you have determined that the hardware fault requires service (physical access to the server), use Oracle ILOM to power off the server, activate the Locate LED, and take the server offline.

  3. Prepare the service work space.

    Before servicing the server, prepare the work space, ensuring ESD protection for the server and components.

    See Preparing for Service.

  4. Service components.

    To service the components, see the removal, installation, and replacement procedures in this document.

    Note -  A component designated as a field-replaceable unit (FRU) must be replaced by Oracle Service personnel. Contact Oracle Service.
  5. Clear the fault in Oracle ILOM.

    Depending on the component, you might need to clear the fault in Oracle ILOM. Generally, components that have a FRU ID clear the fault automatically.

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