If you cannot successfully diagnose and resolve issues with Corente Cloud Services Exchange through App Net Manager, you should determine if there is a problem with the Internet Service Provider (ISP) or with the Corente Services Gateway.
You should start troubleshooting a connectivity issue by determining if users who experience the issue can access the Internet. Instruct users to access any external site from their browsers. If the users cannot access the Internet, you should disconnect the Corente Services Gateway and then connect a computer directly to the Internet Access Device (IAD) and try to access the Internet. If you cannot access the Internet, you should contact the relevant ISP to resolve the connectivity issue.
If you can determine that the connectivity issue is not the result of a fault with the ISP, then you should complete the following steps to troubleshoot the Corente Services Gateway:
Open the Gateway Viewer.
Select Admin and then Admin Login.
Specify the appropriate credentials and then log in.
Select Gateway Admin and then Test.
The Test page provides connectivity information and network tools that help you to identify connectivity issues. Green entries in the Ping column indicate active connections.
Ensure that there are active connections in the Domain Name Server and Internet sections, and an active connection to the hub site in the Partner section.
Select Traceroute for any inactive connections.
The traceroute test identifies where connection issues occur. You can then determine if the connectivity issue is a problem with the ISP or with a specific device on the LAN.
If the Test page on the Gateway Viewer does not indicate any problems with the DNS or Internet connections, you should test connectivity to the Corente Services Control Point (SCP). Do the following:
Open the Gateway Viewer.
Select Gateway Admin and then Test.
Select Test SCP Connectivity in the Network Tools section.
Select Test Network to test the Corente SCP connection.
Select Test SCP on the Corente Gateway Viewer Test Page.
The results of the connection test indicate if the Corente Services Gateway can successfully connect to the Corente SCP through the Internet. If the connection test is not successful, a failure code is displayed to help you diagnose the issue.