Scheduled orders can fail for a variety of reasons, for example, a product in the scheduled order is out of stock or discontinued, or the price list group associated with the scheduled order has been removed so the order can no longer be priced.

Depending on the failure type, the shopper may be able to quickly create a new scheduled order that does not have the issue (for example, a new order that removes a discontinued product). To do this, he can view the details page for the problem scheduled order, click the Place Order button to add the order’s contents to the cart, modify the cart contents (for example, to remove a discontinued product), go to the checkout page and create a new scheduled order. The shopper will also have to delete the problem scheduled order as described in Delete a scheduled order.

If the shopper cannot resolve the issue, he will have to contact an agent and provide the error information to get assistance.