If your store supports account-based commerce, you can configure Commerce Cloud to send emails to contacts notifying them of changes to their account and role assignments. Starting with this release, when you make a number of account or role assignment changes for a contact at the same time, Commerce Cloud can notify the contact of those account or role changes in a single email. In previous releases, Commerce Cloud sent a separate notification email to a contact every time you saved an account or role assignment change to their profile.

To take advantage of this feature, you must use the most recent version of the Account Assignment Changed and Role Assignment Changed email templates as described in Download and edit email templates. When you are using the most recent version of these templates, Commerce Cloud automatically includes multiple account or role assignment changes in a single email. If you continue to use older versions of the templates, Commerce Cloud will continue to send a separate email each time you save an account or role assignment change.

The consolidated email notification displays account or role assignment changes made in a single endpoint call. In the administration interface, this usually means changes made before you clicked the Save button. Some actions (such as changing a parent organization, assigning a sub account as a parent, or removing both parent and sub account associations at the same time) result in multiple endpoint calls, however. In this case, the contact will still receive multiple emails, one for each endpoint call.


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