Storefront SSO does not provide automatic logout. If a shopper signs out of Commerce Cloud or if the shopper’s session times out, the shopper may continue to be logged into the identity provider until the identity provider session times out. Similarly, if the shopper signs out or is timed out of the identity provider, the shopper may remain logged into Commerce Cloud until the Commerce Cloud session times out.

In a Commerce Cloud instance that uses storefront SSO, customer service agents cannot reset shopper passwords in the Agent Console. Shopper passwords can be reset only in the identity provider.