Changes you make to your store through the Commerce Cloud administration do not affect the email templates. If you make changes to your store that you want to see reflected in emails you send to customers, you must manually update the templates. For example:
If you change a theme’s style sheet on the Design page and you want your emails to have the same look and feel, you must manually update each email’s style sheet in its template.
If you change the Tax Processing settings to remove the tax summary line from your store’s cart, checkout, and order summary pages, you must manually update the templates to remove the tax summary line from emails that contain order summaries. (See Customize tax display in templates for more information.)
Each email template package you download includes the following files:
File | Description |
|---|---|
| Contains localized strings for the locale specified by For example, the Spanish strings are located in the file You can edit text inside the |
| FreeMarker template file that configures the HTML body of the email. |
| FreeMarker template file that configures the plain text body of the email. This file is included only in the package for the Forgotten Password and New Account emails. |
| A help file that describes the fields that you can reference in the templates. |
| FreeMarker template file that configures the subject line of the email. |
To download an email template package:
Click the menu icon and click Settings. Select Email Settings from the Settings list.
If you run multiple sites from a single Commerce Cloud instance, select the site whose email templates you want to download.
Click the type of email whose template you want to download.
Under Content, click Download Current Template.
Specify whether to open the ZIP file or save it.
Once you have made changes to the template files, compress them into a ZIP file and upload it. Make sure the ZIP file has the same name as the one you downloaded and contains the following files:
locales/<langcode>/Strings.xlfhtml_body.ftlfor HTML-based email messages ortext_body.ftlfor plain text email messages.subject.ftl
To upload an email template:
Click the menu icon and click Settings. Select Email Settings from the Settings list.
If you run multiple sites from a single Commerce Cloud instance, select the site whose email templates you want to download.
Click the type of email whose template you want to upload.
Under Content, click Upload New Templates.
Locate the ZIP file to upload and then click Open.
When the upload is complete, Commerce Cloud displays a success message. This update takes effect immediately and does not require publishing.
