Contents
1 Manage Customer Billing
- Create and Process Transactions
- Requirements for Completing a Receivables Transaction
- Manage Control of Transaction Completion
- Automatic Assignment of Third-Party Tax Registration Number During Transaction Creation
- Invoice Distributions
- Guidelines for Entering Invoice Lines
- Create a Salesperson
- How Revenue Scheduling Rules Are Used
- How Foreign Currency Transactions Are Processed
- Guidelines for Updating Installments on Transactions
- Structured Payment References on Transactions and Receipts
- Notes Mapping for Receivables
- Reports for Create and Process Transactions
- FAQs for Create and Process Transactions
- When do I enter an invoicing rule?
- What's the difference between the various customers?
- What legal entity is assigned to a transaction?
- How do I create and update installments?
- How do I manage sales credits?
- How do I manage freight charges?
- How do I manage default tax exemption handling for invoice lines?
- Why can't I incomplete the transaction?
- Why can't I update freight information for the entire invoice?
- Why can't I update an installment on the transaction?
- Can I enter a document number on a void transaction?
- Manage Recurring Billing
- Overview of Recurring Billing
- How You Implement Recurring Billing
- How You Use the Dates on a Recurring Bill Plan
- How Recurring Bill Plans Generate Invoices
- Guidelines for Updating Recurring Bill Plans
- How You Create Invoices for a Recurring Bill Plan
- Review Transactions Generated by a Recurring Bill Plan
- FAQs for Manage Recurring Billing
- Manage AutoInvoice
- AutoInvoice Import and External Data
- AutoInvoice Validations on Imported Data
- How AutoInvoice Processes Data During Import
- AutoInvoice Execution Report
- How You Correct AutoInvoice Errors
- AutoInvoice Import and Credit Memos
- AutoInvoice Import and Transaction Distributions
- AutoInvoice and Transaction Flexfields
- Example of Transaction Flexfield Indexes
- Accounting Date Derivation During AutoInvoice Import
- Process CPQ Cloud Orders Using AutoInvoice
- How You Import Credit Card Transactions with Tokens
- AutoInvoice Interface Table RA_INTERFACE_LINES_ALL
- AutoInvoice Interface Table RA_INTERFACE_SALESCREDITS_ALL
- AutoInvoice Interface Table RA_INTERFACE_DISTRIBUTIONS_ALL
- AutoInvoice Interface Table AR_INTERFACE_CONTS_ALL
- AutoInvoice Interface Table RA_INTERFACE_ERRORS_ALL
- FAQs for Manage AutoInvoice
- What's the difference between AutoInvoice exceptions and unprocessed lines?
- Why did AutoInvoice reject the invoice?
- Why did AutoInvoice process fewer lines than were selected?
- When does AutoInvoice purge processed data?
- How does AutoInvoice process recurring invoices?
- How can I authorize a credit card transaction with token?
- Present Bill
- Print Transactions
- Balance Forward Billing
- FAQs for Present Bill
- Process Billing Adjustments
- How Adjustments to Transactions Are Calculated
- Automatic Adjustments to Receivables Transactions
- How You Manage Adjustments to Receivables Transactions
- Credit Memos
- Revenue Reversal Rules on Credit Memos
- Split Term Methods on Credit Memos
- How You Update Sales Credits on Credit Memo Lines
- Manual Credit Memo Request Workflow Notifications
- Review of Dispute and Collections Information on Receivables Transactions
- Unapply Receipts During Credit Memo Request Approval
- How Credit Memo Distributions Are Calculated
- Credit Memo Accounting Against the In Advance Invoicing Rule
- Credit Memo Accounting Against the In Arrears Invoicing Rule
- Examples of Accounting for Credit Memos with Installments
- Reports for Process Billing Adjustments
- FAQs for Process Billing Adjustments
- When do I create a debit memo?
- How can I credit a transaction that was already paid?
- How can I credit only part of the balance due on a transaction?
- How can I credit tax amounts?
- When do I credit and rebill a transaction?
- Can I unapply a standard credit memo?
- What's the credit memo request approval process?
- When do I enter a credit memo manually?
- What accounting date is assigned to the credit memo?
- Manage Transaction Information
2 Process Customer Payments
- Apply Customer Payments
- Guidelines for Applying Receipts and On-Account Credit Memos
- How Recommendations for Receipt Application Are Calculated
- Receipt-to-Receipt Applications
- Write-offs and Receipts
- How Cross-Currency Receipts Are Processed
- Examples of Cross-Currency Receipt Applications
- Credit Card Chargebacks
- Miscellaneous Receipts
- Reports for Apply Customer Payments
- FAQs for Apply Customer Payments
- Why can't I apply a receipt amount to a closed debit item?
- Why did changing the receipt application reverse an adjustment?
- Can I credit receipts against the transactions of other business units?
- How are transaction line amounts reduced?
- How do I use transaction and customer recommendations?
- What are exception trends?
- How can I reapply a receipt applied in error?
- When do I create a chargeback?
- What's the difference between a chargeback and a credit card chargeback?
- Manage Automatic Receipts
- How Automatic Receipts Are Processed
- Guidelines for Automatic Receipt Processing
- How You Approve Automatic Receipts
- How You Confirm Automatic Receipts
- ISO Rejection Code Mapping to Reversal Categories
- How Automatic Receipts Are Reversed
- How You Create Receipts for Credit Card Transactions with Tokens
- FAQs for Manage Automatic Receipts
- Reverse Receipts
- Considerations for Reversing Receipts
- Debit Memo Reversals
- Reports for Reverse Receipts
- FAQs for Reverse Receipts
- Manage Lockbox
- Process Refunds
- Process Bank Deposits
- Considerations for Remitting Receipts
- Corrective Actions to Funds Transfer Errors
- Automatic Clearing of Receipts
- Reports for Process Bank Deposits
- FAQs for Process Bank Deposits
- Channel Revenue Management
- Channel Revenue Management in Receivables
- Channel Revenue Management Non-Invoice-Related Claim Investigations
- Channel Revenue Management Invoice-Related Channel Revenue Claims
- Channel Revenue Management Claim Creation and Settlement for Lockbox Receipts
- Manage Claims for Lockbox Receipts with Invalid Transaction References
- Channel Revenue Management Claim Creation and Settlement for Batch Receipts
- FAQs for Channel Revenue Management
3 Manage Funds Capture
- How Authorizations for Credit Cards Are Processed
- Create Credit Card Token Using the Correct Merchant Identifier
- How Settlement Batches Are Processed
- Examples of Settlement Grouping Rules
- How Settlement Transaction Files Are Merged into One Settlement Batch
- Oracle Payments Funds Capture Predefined Reports
- ISO 20022 Direct Debit Prenotifications
- ISO 20022 Payment Status Reports
- Logical Grouping in ISO 20022 SEPA and CGI Direct Debit Messages
- Validations for ISO 20022 SEPA and CGI Direct Debit Settlement Messages
- Set Up a Customer Bank Account
- How You Update Bank, Branch, and Bank Account Numbers on External Bank Accounts
- How You Create and Edit a SEPA Debit Authorization
- Payments Mapping of ISO 20022 Direct Debit Message Structure for SEPA and CGI
- Update of a Settlement Batch from Stuck to Success
- Retrieval of Funds Capture Acknowledgment Files Using a Wildcard
- Reports for Manage Funds Capture
- FAQs for Manage Funds Capture
- What happens if I don't disable the transaction testing function before going live?
- What's the difference between credit card payments made with a CVN or without a CVN?
- What's the difference between application behavior for credit card payments made with a CVN or without a CVN?
- When do customers use the simplified payment UI?
- When can I derive a bank account number from IBAN?
- What happens if the settlement batch creation fails during formatting?
4 Manage Accounts Receivable Balances
- Access Receivables Information
- Process Late Charges
- Late Charge Interest Calculation Methods
- Late Charge Interest Calculation Formulas
- How Late Charges Are Calculated Using Interest Tiers
- How Late Charges Are Calculated Using Average Daily Balance
- Guidelines for Presenting Late Charges
- Guidelines for Processing Interest Invoice Late Charges by Legal Entity
- Examples of Using a Minimum Customer Balance with Late Charges
- Example of Setting Up a Late Charge Policy
- Generate Late Charges Report
- FAQs for Process Late Charges
- Process Statements
- Example of Cross-Site and Cross-Customer Receipts on Statements
- Create Customer Statements Execution Report
- FAQs for Process Statements
- Close Receivables Accounting Period
- Guidelines for Receivables to General Ledger Reconciliation
- Extract Reconciliation Data from Receivables to General Ledger
- Overview of the Receivables to General Ledger Reconciliation Report
- Guidelines for Using the Receivables to General Ledger Reconciliation Report
- Sweep Subledger Transactions to Another Period
- Reports for Close Receivables Accounting Period
- Potential Reconciling Items Report
- Overview of the Projected Gains and Losses Report
- Projected Gains and Losses Report
- Overview of the Receivables Aging by General Ledger Account Report
- Receivables Aging by General Ledger Account Report
- Receivables Aging by General Ledger Account and Multifund Accounting Report
- Overview of the Receivables Open Items Revaluation Report
- Receivables Open Items Revaluation Report
- FAQs for Close Receivables Accounting Period
- Reports for Customer Account Balances
- FAQs for Review Customer Account Balances
5 Manage Revenue for Receivables
- Process Revenue for Receivables
- Process Revenue Adjustments for Receivables
- Implementation Settings for Revenue Recognition
- Modifications to Invoices with Deferred Revenue
- How You Transfer Sales Credits
- Sales Credits and AutoAccounting
- How Multiple Contingencies Are Processed
- Examples of Revenue Recognition after Receipt Application
- Examples of Accounting for Credit Memos Against Invoices with Revenue Contingencies
- FAQs for Process Revenue Adjustments for Receivables
6 Manage Bills Receivable
- Create and Process Bills Receivable
- Guidelines for Applying Transactions to Bills Receivable
- Guidelines for Batching Transactions for Bills Receivable
- How Bills Receivable Are Numbered in a Batch
- Requirements for Completing a Bill Receivable
- Record Drawee Acceptance of a Bill Receivable
- FAQs for Create and Process Bills Receivable
- What's a bill receivable?
- What's a drawee?
- When do I number a bill receivable?
- What happens if I assign an amount to the bill receivable?
- Why doesn't the bill receivable have an accounting date?
- Can I continue to add and remove transactions to and from the bill receivable?
- Why can't I create bills receivable from transactions?
- Can I incomplete and delete a bill receivable?
- Remit Bills Receivable
- Update Bills Receivable
- Reports for Manage Bills Receivable
7 Manage Credit Management
- Overview of Credit Management
- Components of a Credit Case Folder
- How the Credit Limit is Derived in a Party Hierarchy
- Overview of Data Points
- Guidelines for Updating Data Points in a Credit Case Folder
- Guidelines for Entering Recommendations for Customer Credit
- Credit Case Folder Approvals
- How You Run Periodic Credit Reviews
- FAQs for Manage Credit Management
- When does a customer exceed the credit limit?
- How can I review a credit checking failure?
- How can I use additional data points?
- What happens when the summary tables are updated?
- What are points earned and weighted points earned?
- What happens when I close a credit case folder?
- What's the difference between closing, withdrawing and rejecting a case folder?
8 Manage Cash Management and Banking
- Manage Banks, Bank Branches, and Bank Accounts
- Manage Bank Statements
- Manage External Transactions
- Manage Reconciliation
- Cash Positioning and Forecasting
- Overview of Cash Positioning and Forecasting
- Cash Positioning
- How Cash Position Import Data is Processed
- Considerations for Cash Forecasting
- Overview of the Cash Management Dashboard
- How Ad Hoc Payments Are Made
- How You Transfer Funds Between Bank Accounts
- Cancel Bank Account Transfers
- FAQs for Cash Positioning and Forecasting
- Why can't I see the bank accounts for some transactions in the Cash Balances work area?
- Why are system transactions available but the bank accounts aren't displayed on the Cash Balances work area or the Cash Position page?
- How can I change the reporting currency for the Cash Management infotiles, Cash Balances work area, and 5 Day Forecast after creating the cash position cube?
- Why does the Cash Position Data Extraction program show error messages for missing conversion rates in the log file?
- When does the accounting for ad hoc payments take place?
- When does the accounting for bank transfers take place?
- Reports for Manage Cash Management and Banking
- Bank Account Validation
9 Manage Advanced Collections
- Manage Customer Data
- Process Collections Payments
- Process Collections Disputes
- Create a Dispute
- Create an Adjustment Request
- FAQs for Process Collections Disputes
- Manage Customer Correspondence
- Overview of Dunning
- FAQs for Manage Customer Correspondence
- Manage Collections Work
- Overview of Advanced Collections Work Area
- Request for Bankruptcy
- FAQs for Manage Collections Work
- Collection Manager Dashboard
- Manage Promise to Pay
- Promise to Pay
- Create Promise to Pay
- FAQs for Manage Promise to Pay
- Manage Strategy
- Collections Metrics
- Manage Case Folder
- Manage Case Folder
- FAQs for Manage Case Folder
- Reports for Manage Advanced Collections
10 Manage Bill Management
- Overview of Bill Management
- Register External Users
- Select Your Customer Account
- Review Customer Accounts
- Print Transactions
- Dispute Transactions
- Make Online Payments
- FAQs for Bill Management
- Why can't my customer access Bill Management?
- Why can't the customer see the Request Credit button and the Dispute infotile?
- Can I register my customer as a single user for multiple customer accounts?
- How can the customer register for Bill Management?
- What happens if multiple users are registered for an account?
- How do I view and download customer balance forward bills