Sending personal email messages

You can compose an Engage email without a template. These are called blank emails and allow you to email Oracle Eloqua contacts in a highly personalized way, while maintaining Eloqua activity tracking.

Before you begin

• You can only use blank emails if allowed by your administrator. Learn more about Engage app settings.
• Blank emails do not include Default headers and footers or an email group. If you want to ensure you include headers and footers, send email using a template created in Oracle Eloqua.
• Blank emails are sent using your default email signature. Learn more about setting up your signature.
• The steps below reflect accessing Engage directly. Your administrator determines how you access Engage which could be directly from your CRM. Learn more.

To send a personal email using Engage:

1. Open Engage.
2. Click Compose.
3. Select Blank Email, then click Choose. If you created a signature, it will automatically appear on the blank canvas.
4. Create your email. Use the rich text options (bold, italic, underline, numbering, bullets, indentation, as well as font style, size, and color) to customize your content. You can also insert hyperlinks, images, attachments, signatures, and field merges.

5. Enter the email recipients in the To line.

   • You can manually enter your recipients' email addresses or copy and paste contacts from Microsoft Outlook, as well as XLS and CSV files.

     

     Note: When you include multiple people in an Engage send, each person receives the email individually and will not be aware of other recipients. This enables Eloqua to track each recipient's engagement with the email.

   • As you enter an email recipient's name or email address, Engage tries to validate the address:

     	A recipient highlighted in yellow indicates the contact doesn't exist in the Eloqua database or is missing field merge values. You will be prompted to create or update the contact when you send the message. Your administrator may not allow you to create or update contacts, and in this case, you must remove the recipient.
     	A recipient highlighted in red indicates the contact is globally unsubscribed. You must remove the contact. Learn more.
     	A recipient highlighted in blue indicates the contact can be sent the message. Further validations though will happen when you send the message.

6. Enter the email subject.
7. Preview your email.
8. (Optional) Save your email.
9. When you're ready to send your email, click Send and resolve any issues.

   After clicking Send, Eloqua checks for new contacts, contacts with missing field merges, and whether the contact can be emailed based on the contact's group subscription status and the email frequency settings specified by your administrator.

   • Any contacts that don't exist in the Oracle Eloqua contact database appear yellow. When you send the message, the Create Contact popup appears. If you can create contacts, complete as much detail as you can about the new contact. Otherwise, you must remove the contact.
   • If your email contains field merges, and the contact is missing field values, the fields also appear on the Create Contact popup for you to complete for each contact. If your administrator allows you to update contacts, you can complete the field merges. Otherwise, the default or a blank value will be used if no default has been set.

     

   • You will be prompted to remove a contact if the contact is unsubscribed from the email group, is on the master exclude list, or has reached the email frequency setting specified by your administrator. These checks are not performed until you attempt to send the email. Learn more.

     

After you finish: 

• Once the email is sent, Engage displays your Recent Emails Sent history and send status.

• If you have issues with sending your message, learn more about troubleshooting Engage issues.

Learn more

Troubleshooting Engage issues

Sending emails created in Oracle Eloqua

Assigning asset creation rights