Revision History
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
|
26 AUG 2024 |
Platform | PHP Upgrade: Support Multiple PHP Versions |
Feature requires an upgrade to 24C. |
| 26 AUG 2024 | Service Center | Browser UI: Agent Insight Supports Images on Insight Cards |
Feature was pushed as part of the BUI SEP I release (3.24.08.19-b0001). Pushed to non-production sites on 8/22 and production sites on 9/5 |
|
20 AUG 2024 |
Channels | Chat in Browser UI: Language Translation Powered by Third-Party Services |
This feature requires: July II release (BUI version > 3.24.07.05-b0001) which was pushed to production on July 25, EPv17+, Configuration via the related Admin menu. This feature does not require a CX update. |
|
20 AUG 2024 |
Channels | Chat in Browser UI: Chat Header Can Be Color Coded for Wrap-up |
Feature does not require an update to 24C. Requires an engagement panel version 17 upgrade. |
|
20 AUG 2024 |
Reporting | Analytics: UX Enhancements of Infolet Dashboards in BUI |
Feature requires an upgrade to 24C. |
|
20 AUG 2024 |
Reporting | Analytics: Auto-Filter on Report Column Header | Feature was pushed as part of the BUI AUG II release (3.24.08.03-b00020). Pushed to production sites on 8/22 |
|
20 AUG 2024 |
Administration | Element Manager: Count of nested dependent elements |
Feature was pushed as part of the BUI AUG II release (3.24.08.03-b00020). Pushed to production sites on 8/22 |
|
20 AUG 2024 |
Administration | Service Usage Metric: SUM Reports GET API |
Feature requires an upgrade to 24C. |
|
20 AUG 2024 |
Platform | Search Service: Identify persona of a keyword search |
Feature requires an upgrade to 24C. |
|
20 AUG 2024 |
Automation | Enhanced Business Rules: Exit Function |
Feature requires an upgrade to 24C. |
|
20 AUG 2024 |
Administration | Data Lifecycle Policies: Custom reports on DLP tables |
Feature requires an upgrade to 24C. |
|
20 AUG 2024 |
Service Center | Customer Portal: Framework Version 3.11 is Available |
Feature requires an upgrade to 24C. |
|
20 AUG 2024 |
Knowledge Advanced | View Filtering of User Groups in Customer Portal |
Feature requires an upgrade to 24C. |
|
20 AUG 2024 |
Knowledge Advanced | Updated Rich Text Area |
Feature requires an upgrade to 24C. |
|
20 AUG 2024 |
Knowledge Advanced | Bulk Update User Groups |
Feature requires an upgrade to 24C. |
|
20 AUG 2024 |
Administration | BUI WYSIWYG Answer Editor Update to ORTL | Feature requires an upgrade to 24C. |
|
20 AUG 2024 |
Digital Customer Service | Web Chat for B2C Service Support for 24.07.0 (24C) Client | Feature requires Web Chat for Service 24.07.0 |
| 12 JUN 2024 | Channels | Chat in Browser UI: Transfer Queue Allow List is Configured by Profile | Feature does not require an update to 24C. Requires an engagement panel version 17 upgrade. |
| 12 JUN 2024 | Created initial document. | ||