Feature Summary
Impact to Existing Processes Definitions
- Large scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
- Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
- Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
- None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.
- Potential Setup: Features showing Potential Setup in Actions to Enable indicate that there is prerequisite or optional configuration to consider. This may change the feature's impact to your business processes.
Download feature summary table.
| Module | Feature | Tags | Impact to Existing Processes | Action to Enable |
|---|---|---|---|---|
| Agentic Apps | Service Execution Workspace | Agentic app | None | Security Adjustment |
| Agentic Apps | Service Health Check and Process Improvement for Service Operations Workspace | Fusion Claw | Small scale | Potential Setup |
| Agentic Apps | Service Operations Workspace | Agentic app | None | Security Adjustment |
| Service Channels | Business Unit-Specific SmartText for Chat | Redwood Platform | None | Setup Required |
| Service Channels | Enhanced Contact Search for Chat and Phone Call Multi-Match Flows | Redwood Platform | Larger scale | None |
| Service Channels | Survey Authoring in Redwood Service Center | Small scale | None | |
| Service Request Management | Collaborative Service Request | AI agent | None | Setup Required |
| Service Request Management | AI Agent: Service Request Post-Resolution Assistant | AI agent | None | Setup Required |
| Service Request Management | Fusion Service Center Administration in Redwood | Small scale | Potential Setup | |
| Service Request Management | Generate Knowledge from Human-Resolved Service Requests | AI agent | Small scale | Potential Setup |
| Service Request Management | SR Details Tab View Layout | None | Visual Builder | |
| Service Request Management | Set Escalation Status Label for Service Requests | Small scale | Potential Setup | |
| Service Request Management | SmartText Authoring Experience in Redwood | GenAI Redwood Platform | None | Setup Required |
| Service Request Management | Use the new Redwood Activities List Page for Service Center, Help Desk and Case Management | None | Setup Required | |
| Service Request Management | Persistent AI Conversations Across Oracle Fusion Service | AI agent | Larger scale | None |
| Service Request Management | Uptake Similar SRs AI Agent | AI agent | Small scale | None |
| Work Order Management | Service Profiles Extensibility and Usability Enhancements | None | Visual Builder | |
| Work Order Management | Asset Information Management for Service Users | Larger scale | None |