The Customer is responsible for:
Notifying Oracle of issues with, or changes to, any of their connected services.
Providing advance notice and any required information to Oracle Support about any upcoming scheduled maintenance tasks by creating a Change Management (CM) request which is processed automatically.
Informing Oracle Support when databases managed or maintained by the Gateway are added, moved, or deleted.
Providing access to their connected systems as needed for the effective delivery of their services.
Maintaining the list of contacts in the Oracle Advanced Support Portal address book.
Updating the passwords in the Gateway Password Management whenever passwords are changed on their systems.
Monitoring emails and taking action as necessary.