Service Point - Multiple Items

The multi-item page is used to define the non-badged items that exist at the service point. Refer to Service Points With Multiple Items for more information about when to set up this information for a service point.

Use Menu > Customer Information > Service Point > Search and navigate to the Multi-Item tab to open this page.

Description of Page

Billing accumulates all unbadged items linked to a service point and levies a charge for each type of item based on information in the service agreement's rate.

The collection of items at a service point is effective dated and therefore when you modify this information, you must differentiate between:

  • Correcting how the collection of items looked historically by changing existing data.
  • Adding another collection of items to reflect how the items look after field work has taken place.
Note:

Removing Multi-items from a Service Point. If you want to remove all multi-items from a service point, add a multi-item collection that doesn't include any items. The effective date should be the date the multi-items were removed from the service point (i.e. no longer applicable to the rate).

Define the Effective Date of the collection of items.

The following fields display:

Item Type Indicate the type of item, its description is displayed adjacent.

Item Count Indicate how many of the given type of item exist at the service point.