Review High / Low
In order to review register reads that failed high / low checks when they were uploaded to the system, you must run an appropriate background process that creates To Do entries. The system supplies the background process (TD-HILO). If this process doesn't satisfy your implementation's business requirements, you may create your own.
CAUTION: Register reads entered online that
fail high / low checks are not marked for high / low review because
we assume the user who entered the read was apprised of the failure
when the read was initially entered. This means that only reads that
failed high / low checks during the meter read upload background process
are marked for high / low review.
When reviewing a To Do entry for a register read that has failed high / low, you may choose to do one of the following:
- Update the value of Use on Bill on the meter read page. If a read fails high / low checks during the meter read upload, the system sets the Use On Bill switch as per the value defined on Installation Options. A user investigating a high / low error may choose to override the default value.
- Request that the meter be read again. On the meter read page a Reread Meter button is available if you want to generate a field activity to reread the meter. The field activity type is defined on the meter's service point's SP type's field activity type profile.
- Determine that the reading is ok and nothing else should be done.
In any case, in order to ensure that the register read does not appear on a To Do entry again, update the Review High / Low switch on the meter read page to unchecked when completing your review.