Cash Deposits

Before you can bill a customer for a deposit, there must be a deposit service agreement (SA). Deposit SAs will be created by a CSR using Start/Stop Service (the same page used to create all other types of service agreements).

Deposit SAs behave just like any other service agreement in that:

• A deposit SA must reference an SA type. Refer to Service Agreement Type Controls Everything for information about how SA type controls a service agreement's behavior.
• Bill segments will be produced to bill the customer for a deposit. Note, bill segments associated with deposit SAs will appear on the same bill as other bill segments related to its account (i.e., a bill could contain a combination of utility, deposit, and non-utility bill segments).
• When a customer makes a payment, it will be distributed amongst its account's SAs based on each SA's payment distribution priority. This means a single payment could relieve receivable accounts (associated with utility service agreements) and increase a payable account (associated with the deposit service agreement). Refer to Distributing A Payment Amongst An Account's Service Agreements for more information.
• You can use a transfer adjustment to relieve debt on some other type of service agreement (by transferring all or part of the deposit's credit balance to another service agreement).
• You can use an A/P adjustment to cause a check to be created if you need to manually refund a deposit.
• When you no longer require the deposit, a CSR will stop the deposit SA using Start/Stop Service (the same page used to stop all other types of service agreements). Refer to Refunding Deposits for information about how the refund actually takes place.