Deposits and Credit & Collections
The account debt monitor monitors deposit service agreements just as it monitors every other service agreement for overdue debt. If the amount of debt on the deposit SA violates your collection criteria, a collection process will start.
Refer to The Lifecycle Of A Collection Process And Its Events for more information.
It's important to be aware that deposit debt can be treated differently from other types of debt linked to an account by creating a specific debt class for the deposit SA type.
Refer to Designing Your Collection Procedures for more information about how to have different collection criteria for different debt classes.
The type of severance process associated with a deposit SA is probably rather simple - you probably will want a To Do entry generated to advise an operator that a customer hasn't paid their deposit.
Refer to The Lifecycle Of A Severance Process And Its Events for more information.
Please see Deposit Seizures When Other SAs Are Stopped for a description of how the system seizes an active deposit service agreement when normal (i.e., non-cash deposit) service agreements are stopped.
After a deposit SA is stopped, it will be "final billed" the next time the account is billed. Refer to Refunding Deposits for more information about how deposit refunds are "final billed". If a credit balance remains on the deposit SA after it is final billed, the Write-Off Monitor will process the deposit SA just like it processes all unpaid and final billed service agreements. If you set up the deposit SA's write-off controls properly (i.e., you plug in the appropriate refund and write-down algorithms), the write-off monitor will refund / write-down the credit balance (thus causing the deposit SA to close).