Changing Service Agreement Time Options

As described above, billing uses the service agreement's cutoff time and start day option to calculate the consumption period to the interval pricing algorithms. The system currently allows you to change the cutoff time and start day option in the middle of a contract, but this is very unusual. In fact, for a given company, these settings are often the same for all interval billing customers (or at least the same for an entire class of customers). For example, a company may designate that all transportation gas customers bill from 11pm to 11pm and all other interval billing customers bill from 2 a.m. to 2 a.m..

If this information changes in the middle of a contract and non-canceled bills exist, a warning is issued. Changing either of these fields after a bill segment has been generated will cause either a gap or an overlap in intervals billed for the next bill segment. A user must manually adjust the charges accordingly.