Case - Case Portal

To view additional information associated with a case, open by selecting Customer Management, Case from the main menu and then the Case Portal tab.

General Information

Case ID is the system-assigned unique identifier of the case.

Case Info contains a concatenation of important information about the case.

Object Portal

When information associated with the case has been stored in the case Character Large Object (CLOB) field (such as the data associated with a market message), the Object Portal displays this information as-is. You cannot modify the case CLOB field data from this page, but case type algorithms can be configured to work with this data. For information on mapping data into CLOB fields, refer to the Business Object tips document Schema Nodes and Attributes.