Approval Workflow

Oracle Revenue Management and Billing may optionally be configured to use the approval workflow process whenever any addition, modification, or deletion is done manually by a user. The approval workflow process routes any changes made to the business objects (such as person, account, contract, division, and so on) to a group of people for approval. The approval workflow process allows you to manage and track all tasks involved in the approval process.

Approval workflow allows you to define the rules for requiring an approval step before the data changes are committed to the database. Once you establish the approval workflow rules, the application manages the business process flow for having data changes approved before they are reflected in the database.

The system provides you with a flexible set of options used to determine when approvals are required, and how the approval process is to be managed including:

• Turning approval on or off for individual business objects within the application

• Grouping business objects so that approval is required for the group rather than the individual business objects within the group

• Who should approve

• How many levels of approvals are required

• Different approval workflow chains based on different criteria

Once you have turned approval workflow on for an object, or a group of objects, the system will use the approval workflow configuration to manage the entire approval process including:

• Determining whether approval is required based on data changes submitted by a user

• Routing approval workflow requests to one or more qualified approvers

• Managing rejected data changes and sending these back to the submitter for resolution

• Committing the changes once all required approvals are received

Related Topics

Parent Topic: Oracle Revenue Management and Billing Generic Business Processes