What Is A Workflow Process?
A workflow process is difficult to define because its flexible design can be used to automate many different types of multi-event processes. For example,
- You can use a workflow process to manage events that transpire in some designated market when a customer wants to switch financial service providers.
- You can use a workflow process to notify interested parties when something about a customer changes. For example, if a customer changes their phone number, a workflow process can send notifications to the customer's various service providers.
The following is an illustration of the workflow process:
Note:
Bottom line: A workflow process contains one or more
workflow events. Each event is activated on its respective trigger
date. When an event is activated, the system executes the activation
algorithm associated with the event's event type. It's up to you to
define exactly what algorithms should be associated with your workflow
event types. Refer to Designing Workflow Event Types for sample events.