Deleting an Inbound Message

There might be situations when incorrect inbound messages are received in the system. In such case, the system provides you with an ability to delete the inbound message when it is not yet validated or processed. Note that you can delete an inbound message when the inbound message is in the Pending status.

Procedure

To delete an inbound message:

  1. Search for the inbound message in the Inbound Message screen.
  2. In the Search Results section, click the link in the Inbound Message Information column corresponding to the inbound message that you want to delete.
    The Inbound Message screen appears.
  3. Ensure that the Main tab is selected.
  4. Click the Delete button in the Inbound Message zone.
    A message appears confirming whether you want to delete the inbound message.
    Note: The Delete button appears when the inbound message is in the Pending status.
  5. Click OK.
    The inbound message is deleted.

Related Topics

For more information on... See...
How to search for an inbound message Searching for an Inbound Message
Inbound Message screen Inbound Message (Used for Viewing)
Inbound Message zone Inbound Message