Using the Retry Option for an Inbound Message
If the validation or processing fails due to any reason, the status of the inbound message is changed to Rejected. The system enables you to resubmit the inbound messages for validation and processing on failure. However, to resubmit the inbound message for validation and processing, you need to change the status of the inbound message from Rejected to Pending. This is possible through using the Retry option.
Procedure
To use the retry option for an inbound message:
- Search for the inbound message in the Inbound Message screen.
-
In the Search Results section, click
the link in the Inbound Message Information column corresponding to the inbound message for which you
want to use the retry option.
The Inbound Message screen appears.
- Ensure that the Main tab is selected.
- Ensure that the To Dos created for the inbound message are in the Complete status.
-
Click the Retry button in the Inbound Message zone.
The status of the inbound message is changed to Pending.Note: The Retry button appears when the inbound message is in the Rejected status.
Related Topics
| For more information on... | See... |
|---|---|
| How to search for an inbound message | Searching for an Inbound Message |
| Inbound Message screen | Inbound Message (Used for Viewing) |
| Inbound Message zone | Inbound Message |