Voiding an Inbound Message

There might be situations when incorrect inbound messages are received in the system. In such case, the system provides you with an ability to void or cancel the inbound message after the validation or processing fails. Note that you can void or cancel an inbound message when the inbound message is in the Rejected status.

Procedure

To void an inbound message:

  1. Search for the inbound message in the Inbound Message screen.
  2. In the Search Results section, click the link in the Inbound Message Information column corresponding to the inbound message that you want to void.
    The Inbound Message screen appears.
  3. Ensure that the Main tab is selected.
  4. Click the Void button in the Inbound Message zone.
    The status of the inbound message is changed to Voided.
    Note: The Void button appears when the inbound message is in the Rejected status.

Related Topics

For more information on... See...
How to search for an inbound message Searching for an Inbound Message
Inbound Message screen Inbound Message (Used for Viewing)
Inbound Message zone Inbound Message