Hold Details

The Hold Details zone lists the active hold requests due to which the bills of the account are kept on hold. It contains the following columns:

Column Name Column Description
Hold Request Information Displays the concatenated string of information about the hold request separated by a comma (,).
Note: It has a link. On clicking the link, the Hold Request screen appears where you can view the details of the hold request.
Status Indicates the status of the hold request. The valid values are:

  • Active

  • Approval in Progress

  • Deferred Processing

  • Draft

  • Rejected

  • Released
Entity Indicates the type of the entity for which the hold request is created in the system. The valid value is:

  • Account
Hold Reason Displays the reason for which the hold request is created for the account.
Hold Process Indicates the process that is kept on hold for the account.
Start Date Displays the date from when the hold request is effective foe the account.
End Date Displays the date till when the hold request is effective foe the account.

Related Topics

For more information on... See...
How to view the 360° information of an account Viewing the 360° Information of an Account
Customer 360° Information - Account tab Customer 360° Information - Account