Viewing the Bill Information

Procedure

To view the bill information:

  1. Search for the account, whose bill details you want to view, in the Customer 360° View screen.
  2. In the Search Results section, click the View (The View Icon) icon corresponding to the account whose details you want to view.
    The Account tab appears in the Customer 360° Information screen.
  3. In the Billing History zone, click the View (The View Icon) icon corresponding to the bill whose details you want to view.

    The Bill Information screen appears. It consists of the following zones:

  4. View the basic details of the bill in the Bill Information zone.
  5. View the settlement activities of the bill in the Settlement Activities zone.
  6. View the active hold requests due to which the bill is kept on hold in the Hold Details zone.
  7. View the offset requests through which the bill is offset against another bill in the Offset Details zone.
  8. View the selected bill's bill line item in the Bill Line Items zone.
  9. View the garnishment adjustments of the bill in the Garnishment Details zone.
  10. View the refund and write off requests through which the bill or its bill segment is either refunded or written off in the Refund and Write Off Details zone.
  11. View the dispute requests that are created against the bill in the Dispute Details zone.

Related Topics

For more information on... See...
How to search for an account Searching for an Account
Customer 360° Information screen Customer 360° Information
Account tab Customer 360° Information - Account
Billing History zone Billing History
Bill Information screen Bill Information