Hold Details

The Hold Details zone lists the active hold requests due to which the bill is kept on hold. It contains the following columns:

Column Name Column Description
Hold Request Information Displays information about the hold request.
Note: It has a link. On clicking the link, the Hold Request screen appears where you can view the details of the hold request.
Status Indicates the status of the hold request. The valid values are:

  • Active

  • Approval in Progress

  • Deferred Processing

  • Draft

  • Rejected

  • Released
Entity Indicates the type of the entity. The valid values are:

  • Person

  • Account

  • Bill
Entity Information Displays the concatenated string of information about the entity for which the hold request is created. In addition, this column has a context menu which helps in navigating to other screens in the application.
Note: It has a link. On clicking the link, the Person, Account, or Bill screen appears where you can view the details of the respective entity.
Start Date Displays the date from when the entity is kept on hold.
End Date Displays the date till when the entity is kept on hold.
Note: Pagination is used to display limited number of records in this zone. You can use the navigation links, such as Previous and Next to navigate between pages.

Related Topics

For more information on... See...
How to view the 360° information of an account Viewing the 360° Information of an Account
How to view the bill information of an account Viewing the Bill Information
Bill Information screen Bill Information