Dispute Details
The Dispute Details zone lists the dispute requests that are created for the bill of an account. It contains the following columns:
| Column Name | Column Description |
|---|---|
| Creation Date Time | Displays the date and time when the dispute request is created for the bill. |
| Dispute Request ID | Displays the concatenated string of information about the
dispute request separated by a comma (,). Note: It has a link. On clicking
the link, the Dispute Request screen appears
where you can view the details of the respective dispute request.
|
| Dispute Amount | Displays the amount which is on dispute for the bill. |
| Status | Displays the status of the dispute request. |
| Account Information | Displays the concatenated string of information about the
account for which the bill dispute request is created separated by
a comma (,). In addition, a context menu appears corresponding to
this field which helps in navigating to other screens in the application. Note: It has a link. On clicking the link, the Account screen appears where you can view the details of the account.
|
| Created By | Indicates the user who has created the dispute request. |
Note: Pagination is used to display limited number of
records in this zone. You can use the navigation links, such as Previous and Next to navigate
between pages.
Related Topics
| For more information on... | See... |
|---|---|
| How to view the 360° information of an account | Viewing the 360° Information of an Account |
| How to view the bill information of an account | Viewing the Bill Information |
| Bill Information screen | Bill Information |