C1-RCLTRGDMD

This algorithm fetches the customer contact which is created in the delinquency event and then retrieves its document mail date. If multiple customer contacts are created in the delinquency event, the system derives the latest document mail date. It then calculates the additional days required to deliver the document to the individual customer by finding the difference between the document mail date and the customer contact date.

Once the additional days are derived, the system adds the additional days to the remaining events’ trigger date and thereby derives the new trigger date for each remaining event in the delinquency process. If the Consider Work Days option is selected in the respective delinquency process type, the system ensures that the new trigger date falls on a business day and not on a holiday.

This algorithm is invoked in the C1-DPMON batch. You can use this algorithm in a delinquency process type using which you want to create a delinquency process to send debt collection letters. It should be attached to the delinquency event type which sends a warning or dunning letter.

This algorithm contains the following parameters:

• Document Composition Date Characteristic Type – Used to indicate the characteristic type which stores the document mail date on the customer contact. This parameter is mandatory. Here, you must specify characteristic type where the characteristic entity is set to Customer Contact.

• Evaluate Document Mail Date For Primary Contact Only – Used to indicate whether the document mail date should be derived only from the delinquent account’s main customer’s customer contact. The valid values are Y and N. If you set the parameter value to N, the system derives the document mail date from all persons’ customer contacts who are associated with the delinquent account and then considers the latest document mail date. This parameter is optional. If you do not specify the parameter value, by default, it is set to N.