Configuring the Trigger Date Recalculation Method in a Delinquency Process Type

Procedure

To configure the trigger date recalculation method in a delinquency process type:

  1. Ensure that the Trigger Date Recalculation Configuration section is expanded when you are defining or editing a delinquency process type.

    The Trigger Date Recalculation Configuration section contains the following fields:

    Field Name Field Description Mandatory (Yes or No)
    Trigger Date Recalculation On Hold Release Source Used to indicate the source for recalculating the trigger date once the hold request is released. The valid values are:

    • Algorithm

    • Delinquency Process Type

    Note:

    By default, the Delinquency Process Type option is selected.

    You need to configure the Derive Recalculate Trigger Date option based on Business Rules (C1-DERRTDBR) algorithm in the delinquency process type, if you select the Algorithm option from the Trigger Date Recalculation On Hold Release Source field.

    		 Yes
    Trigger Date Recalculation On Hold Release Used to indicate whether you want to recalculate the trigger date once the hold request is released. The valid values are:

    • Yes

    • No

    Note: By default, the No option is selected.
    		 Yes (Conditional)
    Note: This field is required if you have selected the Delinquency Process Type option from the Trigger Date Recalculation On Hold Release Source field.
    Trigger Date Recalculation On Resume Source Used to indicate the source for recalculating the trigger date once the hold request is resumed. The valid values are:

    • Algorithm

    • Delinquency Process Type

    Note:

    By default, the Delinquency Process Type option is selected.

    You need to configure the Derive Recalculate Trigger Date option based on Business Rules (C1-DERRTDBR) algorithm in the delinquency process type, if you select the Algorithm option from the Trigger Date Recalculation On Resume Source field.

    		 Yes
    Trigger Date Recalculation On Resume Used to indicate whether you want to recalculate the trigger date once the hold request is resumed. The valid values are:

    • Yes

    • No

    Note: By default, the No option is selected.
    		 Yes (Conditional)
    Note: This field is required if you have selected the Delinquency Process Type option from the Trigger Date Recalculation On Resume field.
    Note: The system conducts trigger date recalculation in the following scenarios:

    • When the delinquency process is kept on hold for certain days and is later released either on hold end date or through manual intervention, the system determines the total number of days (hold days) the delinquency process was kept on hold. The system adds the calculated days to the trigger date which was calculated earlier and calculates the trigger date once again. This recalculated trigger date is used to trigger those events which were not triggered as the delinquency process was kept on hold.

    • When you make a payment against a bill for which a delinquency process is created, the system cancels the delinquency process. If the payment made against a bill gets canceled due to any reason after some days, the system checks whether there are any overdue bills for the respective account. If the overdue bills exist, the delinquency process which was canceled earlier is resumed. Once the delinquency process is resumed, the system determines the total number of days (extra days) the delinquency process was in canceled state. The system adds the extra days to the trigger date which was calculated earlier and calculates the trigger date once again. This recalculated trigger date is used to trigger those events which were not triggered as the delinquency process was canceled.

  2. Enter the required details in the Trigger Date Recalculation Configuration section.
  3. Click Save.
    The trigger date recalculation method is configured in a delinquency process type.