The following manuals provide additional information to information that is presented within this guide:
Document | Description |
|---|---|
Describes ATG Ticketing, including how to create, manage and work on tickets. Intended for customer service representatives, service managers and site administrators. | |
Describes how to use the ATG Business Control Center to create and manage Web site assets for ATG Content Administration. Intended for content developers and editors. | |
Describes the installation and configuration of ATG Commerce Service Center. Intended for network and systems administrators, as well as programmers. | |
Describes ATG Service Administration concepts and tasks for application administrators, such as installing ATG Service Administration, configuring it to work with ATG Knowledge and ATG Self Service, and using ATG Service Administration to modify settings in ATG Knowledge and ATG Self Service. | |
Describes the configuration of ATG Knowledge. This book is designed for systems administrators, and assists in the tasks needed for configuring and customizing ATG Knowledge. | |
Describes ATG Self Service concepts and tasks for system administrators, such as installing ATG Self Service, configuring it to work with ATG Search, and adding ATG Self Service to an existing site. | |
Designed to help business users understand and work with ATG Knowledge using the ATG Workspace user interface. Describes how to perform typical tasks such as searching for content to help customers, creating complex search queries, authoring content, sending content via e-mail, and viewing reports. | |
Describes using ATG Ticketing, including creating, modifying and working with Tickets. Designed for the ATG Ticketing business user and Customer Service Representative. |
The following ATG manuals provide additional reference information:
Document | Description |
|---|---|
Describes how to configure and setup ATG Commerce in a retail environment. Intended for business users and page developers. | |
Designed to help business users understand and work with the ATG Personalization and Scenarios modules. Describes how to use the ATG Control Center to perform typical tasks such as segmenting site visitors, defining rules for personalizing site content, and using scenarios to create promotional campaigns. |
