At a general level, the process of creating an order involves the following steps:
From the Commerce tab, select Orders on the navigation bar.
From the Orders menu, select the Create New Order link.
Add items to the order. Refer to Adding Items to an Order.
Specify the shipping information for the order. Refer to Selecting a Shipping Address for a New Order.
Specify the payment information for the order. Refer to Adding Billing Information.
Submit the order. Refer to Submitting an Order.
The ATG Commerce Service Center Stepwise Guide will take you through the process of creating a new order, displaying the steps needed to complete the new order.
A new order is automatically associated with the active customer. When you start a new call, the active customer is Anonymous Profile, which is an anonymous, temporary profile. You can select an existing customer, or you can create the order for the anonymous profile.
Note: If you create the order using the anonymous profile, during the checkout process then you must supply shipping information for the customer.
When you create an order, ATG Commerce Service Center automatically applies any available promotions to the order. These promotions may be global promotions applied to all customers, or promotions specific to the customer.
Note: Customer-specific promotions are listed on various pages of the Commerce Service Center, but global promotions will show up only on the checkout pages. For more information about promotions, refer to the ATG Commerce Guide to Setting Up a Store
