Once a user returns an item that has been created through the refund or exchange process, you must indicate that the item has been received.
To process a return:
Open the order, ensuring that it is the active order.
The system displays the Order page. The order page indicates that a return has been approved.
Scroll to the Returns panel. Open the return number.
Select the action to take with the Item Disposition drop-down list and enter a quantity to receive.
Check the box next to the return number and click Receive Return.
The system processes the item as returned and returns you to the Order page with the order indicating that the return has been received by labeling it as Returned.
