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Are you starting a new troubleshooting session with this task?
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Do you access the SP from the network or terminal server?
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Network – Go to Step 3.
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Terminal server (serial
interface) – Go to Step 8.
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Can you access the SP from the network?
See Access the SP (1GBase-T RJ-45 Port), then return to this step.
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Can you ping the switch from the network?
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Are you sure that the network parameters are configured correctly?
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From the terminal server (serial interface), enable the network
administrative interface and network services through Oracle ILOM.
-> set /SP/network state=enabled
-> set /SP/services/ssh state=enabled
-> set /SP/services/https servicestate=enabled
Then return to Step 3.
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From the terminal server (serial interface), configure the correct network
parameters through Oracle ILOM.
See Access the SP (SER MGT Port), then return to this step.
Type:
-> set /SP/network pendingipdiscovery=static
-> set /SP/network pendingipaddress=IP_address_for_SP
-> set /SP/network pendingipgateway=IP_address_for_gateway
-> set /SP/network pendingipnetmask=255.255.255.0
-> set /SP/network commitpending=true
Then return to Step 3.
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Can you access the SP from the terminal server or serial interface?
See Access the SP (SER MGT Port), then return to this step.
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Are you sure that the serial parameters are configured correctly?
-
Configure the correct serial parameters for the terminal server or serial
console.
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Baud – 9600
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Data bits – 8
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Parity – N
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Stop bits – 1
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Flow control –
none
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From the network, configure the correct serial parameters through Oracle
ILOM.
See Access the SP (1GBase-T RJ-45 Port), then return to this step.
Type:
-> set /SP/serial/external pendingflowcontrol=none
-> set /SP/serial/external pendingspeed=9600
-> set /SP/serial/external commitpending=true
Then return to Step 8.
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Are you sure that the cabling is wired correctly with good cables and firm
connections?
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Inspect and replace cabling as necessary.
Then return to Step 2.
-
Are you sure that the communication hardware (NICs, hosts, terminals,
routers, and switches) is fully functional?
-
Inspect and replace communication hardware as necessary.
Then return to Step 2.
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Perform a visual inspection of the switch.
See Perform Diagnostics at the Switch.
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Display the log files from Oracle ILOM.
-> show /SP/logs/event/list Class==Fault Type==Fault
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Do the log entries identify the problem?
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Is the problem hardware or software related?
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Has enough information been provided to justify a service
operation?
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Remove the faulted component and install a new component.
See Faulted Item Replaceable Components or Oracle ILOM Legacy Target Replaceable Components for links to component service
tasks.
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Perform Oracle ILOM target diagnostics.
See Perform Oracle ILOM Target Diagnostics.