The closeTicket
actor-chain allows an agent to close a ticket.
Parameter | Description |
---|---|
| The ID of the ticket to close. |
| If set to |
| Identifies a ticket disposition used for this ticket. |
| Adds a reason code to the ticket. |
| Adds a ticket note to the new ticket. |
| Identifies if the ticket note is public. |
| Provides a sub-status for the ticket. |
Close Ticket Example
curl –L -v -b agent_cookies.txt -H "Content-Type: application/json" -d "{\"ticketId\" : \"2203\" }" "http://localhost:8180/rest/model/atg/svc/ agent/ui/formhandlers/TicketActor/closeTicket"